Comments on: How Wikipedia Works (Or Doesn’t) | Can Corporations Use Wikis?

By: CharlesJeter.com » Saturday’s Link Roundup

CharlesJeter.com » Saturday’s Link Roundup — Sat, 23 Aug 2008 13:03:15 +0000

[...] and the Online Training departments would benefit from more cross-functional workflow. A well-supported wiki or an online tool like MadCap’s Feedback Service would allow feedback at any time for changes [...]

By: The Orange Chair » It’s the culture, not the technology

The Orange Chair » It’s the culture, not the technology — Mon, 21 Jan 2008 18:00:36 +0000

[...] Jeter, CharlesJeter.com » How Wikipedia Works (Or Doesn’t) | Can Corporations Use Wikis? via Stuart Mader, wikipatterns.com » Why I respectfully disagree with Charles [...]

By: Blog on Wiki Patterns » Blog Archive » Why I respectfully disagree with Charles Jeter

Wed, 16 Jan 2008 18:16:48 +0000

[...] Charles Jeter writes that he’s looking at collaboration and knowledge management tools today in much the same way he researched search engines several years ago, and draws some conclusions about the role wikis can play in corporations. It’s a well written agrument, and there are several points I agree with, such as this one: Rivalry remains the top killer of corporate thought, IMHO. I think it depends a lot on the type of corporate structure; to be blunt about it a hostile work environment rewards innovative and individual thought destructively and can jeopardize someone’s position. Having a wiki, which tracks good ideas openly, may endanger those free-thinking people without them even realizing it. [...]

By: CharlesJeter.com » Web 2.0 - MadCap Feedback is the KISS principle at work…

Thu, 04 Oct 2007 18:34:32 +0000

[...] hasn’t dulled her sharp wit. She’ll fit right in with the MadCap crew. She even gave me her two cents about corporate wikis, compelling enough that I asked her for a sit down chat in a few weeks to talk about some industry [...]

By: CharlesJeter.com » DevBlog Collaboration | Your Internal Process Holy Grail

Sun, 23 Sep 2007 09:10:17 +0000

[...] From How Wikipedia Works (Or Doesn’t) | Can Corporations Use Wikis? [...]

By: CharlesJeter.com » Emerging Skills Sets for Technical Writers

CharlesJeter.com » Emerging Skills Sets for Technical Writers — Fri, 21 Sep 2007 21:44:03 +0000

[...] been looking at how ready corporations may be for the use of Wiki in a recent article. The results may surprise [...]

By: CharlesJeter.com » Information Age Dead..? I’m Betting Not…

CharlesJeter.com » Information Age Dead..? I’m Betting Not… — Tue, 11 Sep 2007 02:19:54 +0000

[...] going to grab those bullet points for my next ‘online help’ customer meeting, Sarah. My Corporate Wiki article might be relevant to this spread in the Workflow Collaboration [...]

By: Charles

Charles — Tue, 04 Sep 2007 19:30:05 +0000

Thanks Kelly,

I’m not the only tech comm guy who is looking for an interactive review method; it’s the Holy Grail of document review!

I’m looking into reviewing the Flare / Feedback server solution within the month of September. MadCap has been more than reasonable in answering my questions about it.

Hopefully it really fits into this niche and becomes the Holy Grail.

By: Kelly

Kelly — Sat, 01 Sep 2007 19:00:31 +0000

One of the points you make is fascinating to me: using a Wiki to track innovative ideas could actually be a negative for a person’s career. I now realize there could be gender, cultural, or even corporate cultural resistance to using collaborative media.

All in all, I think wikis are a technology to track, but for most knowledge management and software help authoring, I would recommend spending the up-front money on the Flare/Feedback combination. That way the content can be provided in Word, XML, HTML, or PDFs and assembled by a professional Technical Communicator.