Busted: ExpressJet False Ad for Non-stop Flights - Part 2
Wrapping up the ExpressJet debacle, it seems that my recent topic of corporate authenticity works well in analyzing the ongoing situation with ExpressJet (Nasdaq: XJT), the startup airline company in which I intended to invest heavily into this upcoming year.
Dr. Girlfriend reports that return flight was much worse than the departure, leaving me greatly disappointed in ExpressJet’s ground crew competence and customer service. In fact, after she had arrived at Tulsa she was impressed with the inflight service and had actually decided not to press the issue, but her return flight completely changed all that.
It Can Always Be Worse
While I hope for the best with any aviation venture it bears mentioning that the worst in aviation is always a smoking hole and broken dreams.
Therefore I apply the same critical analysis I would make if I were still flying in the Navy and had to evaluate a crew for mishap potential. Nobody gets a free pass or a gimme when the combined efforts or missteps of the entire team could result in tragedy, or in this case, unsat service. If my post brings light into situations that can be addressed, we are all better for it.
Analysis
Personally, I find the concept of untrained ground crew just downright scary. Pilot error or groundcrew error are two things not even top rated maintenance crews can help fix.
Maybe this jet is small enough for the pilot / flight crew to do all the preflight prep but if the ground crew are poorly trained and touching anything mission critical; that’s spooky and more important, human error is the most frequent cause of an aviation mishap.
You Snooze, You Lose!
Well, she gave them a full business day before I thought it best to post this message and see how many people’s lives it touched. As I mentioned in my Corporate Authenticity post, it’s time that corporations got real about what they represent.
As you may have become familiar with the events Dr. Girlfriend had boarding ExpressJet from my last post, it turns out that Dr. Girlfriend wrote a very detailed letter of her situation to ExpressJet.
Dr. Girlfriend gave me permission to post this after ExpressJet had a reasonable chance to respond to her. Here’s a copy of that letter, minus the identifiers, and plus the spell checking…
Note: Dr. Girlfriend is in the medical field, not technical communication. 
Posted by Charles in Corporate Authenticity, Family, Parenting | Comment now »
