Comments on: Adobe Product Support Woes Continue http://charlesjeter.com/2007/08/31/adobe-product-support-woes-continue/ Web 2.0 Integration in Southern California Mon, 07 Mar 2011 17:31:00 +0000 hourly 1 http://wordpress.org/?v=3.1 By: techcommdood http://charlesjeter.com/2007/08/31/adobe-product-support-woes-continue/comment-page-1/#comment-16 techcommdood Sat, 01 Sep 2007 01:51:08 +0000 http://charlesjeter.com/2007/08/31/adobe-product-support-woes-continue/#comment-16 Sorry, perhaps I'd misread some previous entries. I'm not denying the issues you're raising, though. Sorry, perhaps I’d misread some previous entries. I’m not denying the issues you’re raising, though.

]]> By: CharlesJeter.com » Workflow Collaboration Tips from TechCommDood http://charlesjeter.com/2007/08/31/adobe-product-support-woes-continue/comment-page-1/#comment-15 CharlesJeter.com » Workflow Collaboration Tips from TechCommDood Fri, 31 Aug 2007 21:26:16 +0000 http://charlesjeter.com/2007/08/31/adobe-product-support-woes-continue/#comment-15 [...] I may have differences of opinion about Adobe’s handling of RoboHelp with Bill Swallow, he’s spot on in his recent post about how to become a better Technical [...] [...] I may have differences of opinion about Adobe’s handling of RoboHelp with Bill Swallow, he’s spot on in his recent post about how to become a better Technical [...]

]]> By: Charles http://charlesjeter.com/2007/08/31/adobe-product-support-woes-continue/comment-page-1/#comment-14 Charles Fri, 31 Aug 2007 19:12:00 +0000 http://charlesjeter.com/2007/08/31/adobe-product-support-woes-continue/#comment-14 Bill, it's not bias. It's research. I'm surprised you would say that in a single line post. This blog is a reflection and analysis on the industry. The previous post about RoboHelp not being included in the Adobe product lineup is accurate; it's from their corporate investments page. I have a string about <a href="http://charlesjeter.com/2007/08/28/cluetrainorg-corporate-authenticity/" rel="nofollow">Corporate Authenticity</a> that this specifically relates to! I'm also hammering ExpressJet in their failures in Corporate Authenticity, it's not just Adobe. This isn't posted by some anonymous person labeling things and making false accusations; I am researching and analyzing the Help Authoring space. I've been involved in RoboHelp and many other technical communication software programs. My intention in posting this specific article was to aggregate the support issues I've seen recently. As stated in cluetrain.org, the voice is heard. I don't want to suffer, as a consultant, as a user, or as a representative of the technical writing community, because of decisions any corporation makes, regardless of how much free or heavily discounted software they gave you. Bill, are you telling me that you pay retail and don't get your Adobe warez for the employee discount, like $70 for a $1500 program suite?. Bill, it’s not bias. It’s research. I’m surprised you would say that in a single line post. This blog is a reflection and analysis on the industry. The previous post about RoboHelp not being included in the Adobe product lineup is accurate; it’s from their corporate investments page. I have a string about Corporate Authenticity that this specifically relates to!

I’m also hammering ExpressJet in their failures in Corporate Authenticity, it’s not just Adobe.

This isn’t posted by some anonymous person labeling things and making false accusations; I am researching and analyzing the Help Authoring space. I’ve been involved in RoboHelp and many other technical communication software programs. My intention in posting this specific article was to aggregate the support issues I’ve seen recently. As stated in cluetrain.org, the voice is heard.

I don’t want to suffer, as a consultant, as a user, or as a representative of the technical writing community, because of decisions any corporation makes, regardless of how much free or heavily discounted software they gave you. Bill, are you telling me that you pay retail and don’t get your Adobe warez for the employee discount, like $70 for a $1500 program suite?.

]]> By: techcommdood http://charlesjeter.com/2007/08/31/adobe-product-support-woes-continue/comment-page-1/#comment-13 techcommdood Fri, 31 Aug 2007 18:00:36 +0000 http://charlesjeter.com/2007/08/31/adobe-product-support-woes-continue/#comment-13 This blog (not just this entry) seems extremely biased against Adobe and RoboHelp. This blog (not just this entry) seems extremely biased against Adobe and RoboHelp.

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