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Is RoboHelp Dead?… Again?!?

August 31st, 2007

Where is RoboHelp? Missing From Adobe’s Business Segment Datasheet

First Adobe fires their RoboHelp tech support team, now they don’t even list the product in Adobe’s 2007 Business Segment Datasheet.

This is a formal document listed within the Adobe Investor Relations section, no small issue.

Copy here if it’s taken down…

RoboHelp Product Manager (whoever it is today) or RJ Jaquez, Product Evangelist, care to comment? Are you still working there?!?

Update:

I thought this might be a typo, so I checked the Adobe Investor Datasheet, which lists products and their release cycles. No RoboHelp there either! Remember, these are SEC required filings…

Copy here in case it’s changed…

 

Update 2008: See who else is reading this blog with Is there SEC Interest In Adobe’s Corporate Authenticity and RoboHelp? Also, check out When a Blogger Criticizes Your Company… for a look at how other corporations handle online criticism.

Regarding RoboHelp check out Backlash Grows From High Cost Poor Quality Adobe Technical Support and Adobe Product Support Woes Continue. Have fun, thanks for stopping in!

Posted by Charles in Corporate Authenticity, Software, Tech Writing |

5 Responses

  1. Murray Says:

    There are 2 reasons why I switched from RoboHelp to Help and Manual:
    1) The product was extremely buggy and I was wasting too much time fighting problems,
    2) No mention of RoboHelp (or at least it was difficult to fine) in the Adobe web site.

  2. CharlesJeter.com » RoboHelp’s Dysfunctional Corporate Accounting | All I Hear From Adobe Are Crickets Says:

    [...] hearing crickets and very little else about Adobe’s exclusion of RoboHelp from their SEC and Investor Relations documents . I was hoping that someone close to Adobe would be able to figure out what was up with the budgets, [...]

  3. Are the bells tolling yet again for RoboHelp? at monkeyPi Says:

    [...] all started with the Jetman wondering why RoboHelp wasn’t included in Adobe’s SEC and investor relations documents, and went from [...]

  4. forfear Says:

    Robohelp 7 has finally been released as planned, end of October 2007. It seems like this news is so fresh, there’s been no comments or blogposts in the community on this yet.

  5. Samir Says:

    Thank you for your help

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