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Web 2.0 Integration in Southern California

Web 2.0 Tech Support Usage On HATT Re: flare evaluation

January 29th, 2008

Another successful example of Web 2.0 Tech Support usage as we’ve discussed earlier: HATT post 69635 Re: flare evaluation

I am nearing the end of my evaluation period with Flare (just 9 days
left!)

Here are my comments:

The MadCap (Flare) people came out of the woodwork to support me,
whereas Adobe (RoboHelp) never uttered a peep - even though I
downloaded free trials of both and have posted several times in this
group. It reminded me of the good ol’ days of Blue Sky Software
(original owners and the creators of RH) and I was delighted to learn
that MadCap is sort of a reincarnation of Blue Sky.

If you liked hearing that Regina, you should check out my blog article with pics of the new/old place and the podcast with Mike Hamilton done last December. ;-)

Posted by Charles in Tech Writing, Technical Communication, Technical Support, Web 2.0 |

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