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Recession-proof Your TechComm Career For 2009

December 13th, 2008

Never let it be said that MadCap Software is out of touch with the Technical Communication world in these tough times. Sharon Burton posts about MadCap’s soup kitchen for Technical Communicators. This menu’s got it going on with all the trimmings and none of the cost.

If anyone has an ounce of sense and thinks they remotely might have to swat around theories, buzzwords, or best practices across the desk from a hiring manager within the next eighteen months, you really need to hit up these free webinars.That means just about everyone, including freelancers.

Come in out of the cold, pull up a chair, and listen to industry experts like Sarah O’Keefe talk about killer concepts like DITA. And listen to Neil Perlin talk about HATs to do CMS.

For FREE.

By the way, all but one are technology agnostic. For those of you not already using MadCap Flare you won’t be left out in the cold. I promise people won’t point and snicker.

Categories, times and dates below the fold. Seats are limited I’m sure, so register early.

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Posted by Charles in Software, Tech Writing, Technical Communication | 1 Comment »

Here be Silverlight and Microsoft and eLearning

December 13th, 2008

 

Theories about where MSFT wants to go? Check this out for a bit of convergence…

Posted by Charles in eLearning, Rich Internet Applications, Software | Comment now »

Microsoft Live Mesh: Killer eLearning or RIA Architecture?

December 11th, 2008

Could Microsoft out-Apple Adobe?

Let’s examine a few trends and remember that Apple beat its competitors in the education market twenty years ago by having a rabid fan base along with compelling intuitive software.  Microsoft Live’s community had 60 million users last time I checked. Working within the existing Live framework will be critical for any Learning Management Systems (LMS) play that Microsoft chooses to do in the future.

The eLearning potential with Microsoft’s (NASD: MSFT) current portfolio of hardware and software, part of which is the XBox brand, is gaining momentum. I’ve been discussing current instructional design trends with instructional designers, consumer media analysts, military training officers, and gamers. We’ve reached current consensus:

There are a lot of benefits to using the XBox 360 as a training / eLearning platform, primarily because of the XBox Live community.

Having solid revenue generating Intellectual Property (IP) in both hardware and software gives a strong advantage to MSFT in this space. Windows Live Mesh is self descriptive; it meshes all the services together.

How Does Live Mesh Work?

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Posted by Charles in Blended Learning, eLearning, Gaming, Rich Internet Applications, Software, Technical Communication, Web 2.0 | 3 Comments »

Getting FLOSSy: Acrobat Killer Or HAT Replacement?

August 30th, 2008

FLOSS Manuals: The OTHER FM for PDFs

Some writers truly hate Adobe Acrobat and any tool that can do the job better is worth a shot, particularly if it’s open source and easily navigated. Flossmanuals.net introduces FLOSS which does a lot of the single desktop Acrobat Pro’s job – collaboratively and open source.

Could FLOSS be the new Acrobat Pro killer?

FLOSS could bridge the gaps between Subject Matter Expert (SME) authoring of content and true documentation. For the specific purpose of supporting open source collaborative efforts this is heaven sent. Most open-source dev teams are simply not able to have those wonderful team meetings for doc review either for financial or time management purposes.

Update: Anne Gentle’s site talks about an event called a Booksprint that FlossManuals.net is doing for technical writers in support of open source programs.

I’ve been reading Janet Swisher’s review of FLOSS Manuals. She examines the pros and cons of Wiki briefly and explains the problem / solution of FLOSS definitively:

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Posted by Charles in Online Collaboration, Software, Technical Communication, Web 2.0, wiki, Workflow Collaboration | 8 Comments »

Innovation in India Pt 2 | Rise of Innovation in Pakistan?

August 19th, 2008

As a follow-up to my earlier India study I thought we could discuss BusinessWeek’s article summarizing innovation in India:

Not all analysts are convinced Indian R&D operations are ready to assume the lead in innovation, however.

Martin Kenney, a University of California at Davis economist who has studied offshore R&D in India and China, agrees the trend is still growing in India and that its workforce is becoming more experienced and innovative. Since 2000, he notes, U.S. patents awarded to inventors filing from India rose more than fivefold, to around 550 a year.

But the number of India patents remains very small in the scheme of things: Last year the U.S. issued nearly 94,000 patents. And Kenney suspects the vast bulk of India’s engineering hordes still is far too green to do complex design and innovation work.

“Bangalore is not like Silicon Valley, where in a couple of weeks you can round up 10 people who have already designed chips at three different startups,” he says. “We don’t really yet know much about the true quality of the work done there. There are company anecdotes going both ways. Some of it may not be what it is cracked up to be.”

A ratio of 550 : 94,000 is pretty compelling. Development of those 94k patents is another issue altogether. It still seems that there’s not enough competition within India to create that stress that true innovation requires. Stress is good; it makes for the best environment for change and that means innovation.

There is, notably, plenty of stress within Pakistan.

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Posted by Charles in Software, Technical Communication | 1 Comment »

Save Yourself $700 and a Headache | Is MadCap Flare Now Leading Adobe RoboHelp In HAT War?

August 12th, 2008

How much money do you need to pay to make quality PDFs? According to Tom Johnson, the I’d Rather Be Writing author, zero.

Free PDF Generation

Tom opens by talking about that irritating little release updater that Adobe runs in the background. Speaking about PDF functionality that exists in Word 2007 Tom states:

…you can download the Save as PDF or XPS add-in for Microsoft Word 2007 for free. It’s less than 1 megabyte to download, and it quickly and flawlessly converts Word docs to PDF, even with hyperlinks. If you have non-Word documents to convert, Primo PDF (another free PDF alternative) will do it absolutely free.

I keep wondering why Microsoft wasn’t able to package this add-in with their updates, or initially with the product.

After reading my PDF summary from January you’ll know my position on this necessary but often overused documentation format. Yes, I use it. Yes, it is a standard. But not worth $700 if you don’t have to spend it.

Help Authoring Tool War – Now Led By MadCap?2008userPoll

What brought me to the IRBW site this evening was the poll that Sharon mentioned. Surfing over to IRBW I checked it out – here’s the Authoring Tool voting stats listed as of today.

I’m not surprised. This is what happens when you lose confidence in the software manufacturer who takes over a popular product such as RoboHelp and loses touch with the market.

Adobe, Adobe… Is AIR going to ‘Help’ you?

AIR seems to get some traction for ADBE however. The stock is still trading near 52-week high levels and has been climbing since it’s low around March of this year.

I’ll have to do a follow-up to my 2007 prediction of stock value for Adobe (NASD: ADBE) dropping this year. After all, Microsoft (NASD: MSFT) isn’t releasing Vista and ADBE’s forced upgrade tactic isn’t as relevant.

We’ll have to see how things go at the end of the fiscal year… They could prove me wrong.

Am I First to Coin The Term AIRHelp?

Then again, last month Ben Minson’s two part review of the RoboHelp Packager for AIR public beta raised some solid questions about the functionality of the software for the end user.

I’m not sold on .air taking over the world of WWW just yet. I agree with most of this take from Ben Minson on ADBE AIR:

Adobe seems to be following a good line of thinking here with AIR help. But remember, users want simplicity. Having to install each help system as an application is asking too much of everyday users.

This use case for AIRHelp would tend to put us back to the .chm days with a distributable file that needed to be on every system running it. eHelp introduced WebHelp as a way to get away from that back in 2002. 

ADBE’s RoboHelp… Innovative A Year Too Late To Be Innovative

Doing something like Web 2.0 two release cycles behind your competition is not innovative. It’s keeping up with the market that’s trying to leave you behind. AuthorIT and MadCap Flare been-there and done-that already.

I reviewed MadCap’s Web 2.0 functionality last year as the Feedback Service. It doesn’t require installation on the client side of anything special and works cross-platform. It’s been pointed out that it can run on any IIS server on your network, even your desktop in your office.

From MadCap Mike’s Musings – Comparing Documentation Server Software – MadCap Feedback Server and RoboHelp Server:

Web 2.0 – The MadCap Feedback Server support for Web 2.0 community technologies is a complete turnkey system. Once installed there is nothing that your developers or programmers need to do to make this work. All that is required is for you to select the appropriate options while publishing your Flare projects to turn these capabilities on.

In contrast, the few similar options that Adobe has introduced are limited to the Air output only (not available in the more popular WebHelp) and even then require either programmer/developer hours or Rube Goldberg-esque scenarios where data files have to be emailed back and forth between users.

Ben’s review points out the obvious flaw; why make end users download and install something special rather than transparently do the Web 2.0 on the server side? Additionally, having an attachment-based data output for the actual server doesn’t make much sense either.

Related Posts:

Posted by Charles in Software, Technical Communication, Web 2.0 | 2 Comments »

Google is not indexing your dynamic content in Flex or Flash

July 26th, 2008

Well, here we go again… Acording to the zedia flash blog, we’re not seeing what we should through Google:

It’s a pretty shocking title with all the fuss about the new flash player for Google and Yahoo, but I will try to explain why I came to this conclusion. I suggest you read about the seven test cases I did because that’s mostly what my reasoning is built on. I am going to explain point by point what happened in the experiment.

From another reputable blogging source comes this: SWF indexing is a red herring, and you should all know that by now

So, here we go again, Google has annonced that they will index SWF files with a new algorithm and the whole Flash blogosphere echobox is ringing with the words of the clueless. The announcement shows how little Google understands about Flash websites and needlessly diverts the attention away from developing a real solution to Flash website search engine optimization. The reaction to Google’s announcement also shows how little the Flash bloggers understand about the problem. I’m not sure which of these two is the most annoying.

The bottom line is that SWF indexing is a lost cause, it will not make a difference, and the only thing that has changed is that now Google is even better at finding nothing.

Posted by Charles in Rich Internet Applications, Software | Comment now »

Gates’ last act: frees IE 8 and Silverlight second betas

June 5th, 2008

Don’t say I didn’t tell you about this coming up… Clearly IE8 and Silverlight is a triple threat when looking towards adoption of RIA.

From The Register:

TechEd 2008 Bill Gates has announced the next betas of Internet Explorer 8 and Silverlight 2 while outlining plans from Microsoft on development services…

The second beta of Microsoft Silverlight cross-browser media player and development platform will be released by the end of this week under a Go Live license. 

A Go Live license lets developers use pre-release code in real-world applications, but without the safety net of Microsoft support.

The second beta had been promised for the second half of 2008, so it’s… early!

As for Bill Gates’ last day, this YouTube video is pretty good with some great celeb cameos.

 

FWIW, GoLive is pretty cool. I’ve been working on a review for some time updating us on Silverlight and GoLive. With all the hubbub going on for me we’ll see how that looks for later this week.

Related Articles:

Rich Internet Applications War Is Brewing

Adobe FLEX vs Microsoft Silverlight Part 1

More about Silverlight – Microsoft’s Flex / Flash Competitor

How to convert 60 million users to Silverlight quickly

My LMS / eLearning Disruptive Technology Concept

Halo 3, XBox and Technical Communication? (Part 5)

Microsoft Releases Silverlight, Extends Support to Linux

CharlesJeter.com Category: Rich Internet Applications

Posted by Charles in Rich Internet Applications, Software, Technical Communication, Workflow Collaboration | Comment now »

Rich Internet Applications War Is Brewing

May 7th, 2008

Great roundup of Rich Internet Application authoring technologies from Emerging Technologies – Application Development – RIA War Is Brewing

There’s a war brewing on the Web today–a war to decide how Web applications and content will be developed and how users will consume the content of the future Web.

But this isn’t the latest round in the browser wars. No, the war I’m talking about is over the RIA (rich Internet application), a type of Web application that can run independently of browsers, can run on any operating system and, in many ways, works like a traditional desktop application.

Of course, RIAs aren’t new. They can be traced back to earlier efforts such as Macromedia’s Shockwave, Java applets and the ubiquitous Flash format.

Analysis of RIA and Wireless Data

When I was in the wireless data game, one of the main questions that people were trying to answer back in 2000 and 2001 was, how do we earn revenue streams from the broadband wireless market we’re about to implement?

The hierarchy for web and internet usage at the time was:

1) email

2) search

Since email and search were text-based, attracting rich internet users across the bandwidth was difficult to make a business case for.

As Yoram Baltinester, NVTL’s Business Development guru stated in a meeting back then, people look towards their desktops for the rich experience for a lot of reasons. They didn’t look at their mobile devices for the same rich content, primarily due to battery life and the form factor of the screen size.

As the Apple iPhone has demonstrated, there’s a good platform for display. Slingbox and other content middleware distribution hardware shows that there’s a need for content to be pushed out.

RIA Content Delivery

What’s known as a Content Delivery Network (CDN) plays a part in this as well.

One blogpost, Full-length shows, even movies, growing on cellular challenges the validity of providing multiple content for multiple viewing platforms:

The question I have is, are we ready to take it to this level? It doesn’t change what’s required much on the CDN side. In fact, it probably increases our capacity since we’re dealing with smaller files of lower resolution. Now we have to maintain separate environments though for HD and mobile.

So this is a valid point. Are we ready? I think the overall answer remains can profit be made on this? Here we are eight years later, and it’s not really a significant portion of the market. You’re stuck with obtaining either rich, HD-ready content or low-resolution mobile deliverable content.

The cellular carriers have now developed the bandwidth, but everyone’s not so sold on the money to be made. And the bandwidth is sketchy at best for full capacity voice and data. I could care less what the marketing people say, there’s a point of saturation that nobody likes to talk about, where you’re not going to be able to keep a call because there’s too many bits dropping off.

That means wireless data is scalable only to a certain point. Let’s face it, providers don’t make more money putting up more towers. They make more money by cutting operating costs. Whether it’s in powering down the towers during offpeak hours or through chopping bandwidth hogs who have all you can eat accounts (like yours truly) they have to save time and bandwidth on the digital phone networks. Who gets priority reads like a conspiracy theory since that’s a tightly guarded secret.

XBox Live customers can download HD content relatively easily from their home network, but it’s currently trapped in the device.

Analysis of RIA and Technical Communication

TechComm is not always tailored for instruction, however breaking down the modules of a device or software program can make instructional content which could be repurposed.

I would think that dropping in a spinning 3D picture of a component might help identify it conceptually, however the time and expense of placing that picture in from scratch is prohibitive. 

eLearning – tremendous advantages with a native RIA developed application. Here are a couple related articles, mainly about the Silverlight entry into RIA:

How to convert 60 million users to Silverlight quickly

My LMS / eLearning Disruptive Technology Concept

Halo 3, XBox and Technical Communication? (Part 5)

Microsoft Releases Silverlight, Extends Support to Linux

Technical Writing – Adobe has added Acrobat 3D to their Technical Communication Suite for a reason; a picture is worth a thousand words, as long as the picture is understood well enough.

However, it’s not been enough to impress industry power users: Adobe’s Technical Communication Suite Panned By TechComm Bloggers 

I’m still searching for where exactly RIA will fit within the future of Technical Communication. Adobe’s had some product evangelists segue into Technical Communication being rich media, less written word, more universally understood documentation.

I’m not so sure I’m buying that though.

Are we really going to want our instructions in podcast or YouTube format?

Posted by Charles in Rich Internet Applications, Software, Technical Communication | 2 Comments »

Windows XP Service Pack 3 goes GOLD

May 4th, 2008

From what I recall from the 1990s and NT, SP3′s the charm it seems… From Foul Writers World | Windows XP Service Pack 3 goes GOLD:

Earlier today Microsoft confirmed that the source code has been released to manufacturers for testing and implementation.

It has been almost 4 years in the making, and Microsoft has taken their time to ensure that end users don’t have the same problems as the previous SP.

Testing for the SP has revealed a streamlined and greatly reduced install process. A big improvement on the install process comes in the form that the actual download package is a lot smaller than the previous SP and installation took a measly 15 minutes.

I’ll be checking it out this week. It’s supposed to have some cool security updates.

Posted by Charles in Software | 1 Comment »

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