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Gates’ last act: frees IE 8 and Silverlight second betas

June 5th, 2008

Don’t say I didn’t tell you about this coming up… Clearly IE8 and Silverlight is a triple threat when looking towards adoption of RIA.

From The Register:

TechEd 2008 Bill Gates has announced the next betas of Internet Explorer 8 and Silverlight 2 while outlining plans from Microsoft on development services…

The second beta of Microsoft Silverlight cross-browser media player and development platform will be released by the end of this week under a Go Live license. 

A Go Live license lets developers use pre-release code in real-world applications, but without the safety net of Microsoft support.

The second beta had been promised for the second half of 2008, so it’s… early!

As for Bill Gates’ last day, this YouTube video is pretty good with some great celeb cameos.

 

FWIW, GoLive is pretty cool. I’ve been working on a review for some time updating us on Silverlight and GoLive. With all the hubbub going on for me we’ll see how that looks for later this week.

Related Articles:

Rich Internet Applications War Is Brewing

Adobe FLEX vs Microsoft Silverlight Part 1

More about Silverlight - Microsoft’s Flex / Flash Competitor

How to convert 60 million users to Silverlight quickly

My LMS / eLearning Disruptive Technology Concept

Halo 3, XBox and Technical Communication? (Part 5)

Microsoft Releases Silverlight, Extends Support to Linux

CharlesJeter.com Category: Rich Internet Applications

Posted by Charles in Rich Internet Applications, Software, Technical Communication, Workflow Collaboration | Comment now »

MonkeyPi’s Analysis of Sun Microsystems Tech Writer Class Action Suit

May 20th, 2008

A great discussion has started over on MonkeyPi about the Sun Tech Writer who is suing regarding unfair work exemptions. I replied there but this is a far lengthier topic than the comments deserve.

Exempt Tech Writing: How To Not Get Sued

Personally, I tend to view this as a problem that needs a solution. Were I negotiating this matter I would bring up two specific issues which could have prevented this from occurring, or which could lessen the expectations of management.

First, one thing that Adobe does do right is that they allow telecommuting. This allows a 60 hour work week to be reasonably managed along with a busy life schedule because employees can manage their lives around the time they put in on their home systems.

Second, by having a workflow that allows input remotely without endless face to face meetings (the absolute largest waste of time I observed while working as a tech writer for a nameless military contractor) and proper collaboration, a lot of this time saved reflects working smarter, not harder.

Getting Granular about Exempt Status

I found the following definition of exempt status online:

EXEMPT means the job is NOT subject to payment for overtime hours worked. Employer policy may elect to compensate incumbents in these jobs for their overtime, but there are no restrictions on rates used or quantity of hours paid to incumbents in exempt jobs.

Overtime requirements apply to the JOB not the EMPLOYEE. It is the responsibility content of the job that determines if incumbent employees must be paid for the overtime they work.

There is a Highly Compensated Job exempt status but it only applies to Public-Sector Employees.

Legally, exempt employees are due overtime in California law if it can be proven that they regularly cannot complete their normal assigned tasks without working overtime. Two years ago a roommate of mine ended up winning a similar judgement simply by making a phone call to an attorney and having them contact the HR department where he was working.

What it takes to document your situation is at the very least, logging your hours worked along with the tasks you are assigned. Regardless of exempt/non-exempt status, in California the Overtime law states that you cannot be expected to be working for free, which is what regular overtime without pay is.

Summing up, legally Sun is responsible, at least to one employee. The judge’s court order has the attorneys searching for a second employee, a reasonable request given the frequency with which John Edwards-like trial lawyers tend to overuse the class action.

The lawyers will win one person’s case, that’s a given. A landmark ‘blow for Sun techcomms’ it may not be unless they find another employee to sign on the line.

Yet, as this attorney states on his blog in reference to the IT lawsuits:

In this situation, is it any wonder that, increasingly, some California companies are moving jobs across the border to work in other states where employees don’t have to be paid special overtime rates?

Just like the ridiculously high workers’ compensation rates hurt job creation in California several years ago, the overtime pay requirements are doing the same thing in the IT industry.

Below the fold are the boring legalese text from the California Labor site… You’ve been warned!

Read the rest of this entry »

Posted by Charles in California, Tech Writing, Technical Communication, Workflow Collaboration | Comment now »

Friday Comments Review: Web 2.0 Impacting Collaboration

May 13th, 2008

I’m a little late for this… But early for next week.

Kicking off with this great post:

The goal of many of the Web 2.0 tools is to reduce the overhead. Think of it as a “flat tax” for interactions, in that many of the philosophies of Web 2.0 are around transparency and participation, in addition, everyone is equal.

If you look at MySpace, LinkedIn, Youtube or other social networks, there is no hierarchy and pretty much everyone is equal (yes there are administrators for such systems who have greater powers).

Who keeps the Internet going? No one really, there are some agreed upon standards so that one computer can talk to another, and information can be displayed in a common format, and that is about it.

By the way, my condolences for this writer’s situation; I was in similar circumstances just last year with my dad.

Web 2.0 for Collaboration and Learning - This should be titled Web 2.0 Collaboration 101. Part of a six-week course set up in order to encourage exploration of the new and emerging technologies that are reshaping the way we use information.

Top Three Web 2.0 Tools for Online Education - A quick roundup which would get just about anyone started in basic collaboration online.

(8) Online Collaboration Tools - New Technologies and Web Services

9 Principles for Implementation: The Big Shift - Check out the principles for managing change. I think this applies across the spectrum and isn’t only limited to traditional schools.

Ten Trends: Educating Children for Tomorrow’s World - Specifically, Trend 3: Social and Intellectual Capital will become the Primary Economic Value in Society.

Death, Taxes, and Collaboration

Posted by Charles in Online Collaboration, Web 2.0, Workflow Collaboration | Comment now »

Today’s Web 2.0: Crushing Inboxes Everywhere

May 2nd, 2008

 

LB, this is for you… The clock started ticking when I SMS’d you so you realize how quickly someone can aggregate thoughts and collaborate with others.

I’m posting this real time to show an example of how quick and easy it is to update content. Below the fold, begin to realize how you can kill your email strings forever with a blog…

Web 2.0 The machine is using… us

Start with this… Best five minute summary around.

The single most important thing to remember is that once your content within XML is able to be repurposed virtually anywhere. 

Read the rest of this entry »

Posted by Charles in Blogging, Web 2.0, Workflow Collaboration | 1 Comment »

eDMS Roshambo Part 5 | Moving Gradually Towards Wiki

May 1st, 2008

Continuing from eDMS Roshambo Part 4 | Feedback with the wiki versus the MadPak with Feedback Service.

Wikis clobber eDMS when it comes to collaboration. Wikis are great but getting the end result into a user manual format still requires an external tool.

Rock Paper Scissors (RoShamBo): Wiki vs the MadPak, Analyzer, and Feedback Service

There are strengths to not having a Wiki model introduced right away into a corporation. Dan Ortega mentions corporate policy holding back the anarchy, however it helps considerably when there is a gradual move towards the Wiki model. 

MadCap is halfway through the Wiki model already with just the MadPak. Add to that the Analyzer and Feedback Server/Service’s Web 2.0 features, you’ve got yourself a good step past Wiki as far as maintaining positive control over the content.

With Analyzer you’re looking at a Documentation Manager’s dream package.

I think the key element is… how much time would this all save each role a Technical Communicator has. Let alone the workflow’s editing search and correction time.

Cost - $1200 for the MadPak and $400/quarter for the Feedback Service ($1600/year) so you don’t even need to host a server and stress the IIS configuration. No pricing on Analyzer is yet available. I really should get some sort of Amazon Buy-now button for this stuff. ;-)

As far as the industry tools are currently set, MadCap Analyzer could save upwards of $50k - $80k a year in tech writer time and other software. That’s pretty hefty, although at the time I’m writing this MadCap hasn’t set a price for the Analyzer.

Note: Pricing for Analyzer is pretty cheap, as I edit this article I find that it’s only about $200 or so to upgrade.

Posted by Charles in Software, Technical Communication, Web 2.0, Workflow Collaboration, wiki | Comment now »

eDMS Roshambo Part 4 | Feedback

April 30th, 2008

Updating Any Content Effectively Requires Feedback Data

Wiki strength is that anyone can provide feedback or edit content. The passive feedback of viewed pages falls under another product’s reporting (AWStats or WebTrends to name a couple).

Let’s examine the potential benefits that usage statistics and feedback could make to eDMS and/or wiki content. The two we’ll look at are Adobe RoboServer and MadCap’s Feedback Server.

Both provide feedback about page usage and search terms. This allows content creators and technical writers to evaluate which areas to focus their attention on, sort of like a triage, but MadCap’s goes a step or two farther and adds a Web 2.0 aspect with the addition of Comments pages within the web interface.

Understanding the origins of the RoboServer and Feedback Server comes in handy when comparing their technologies.

Read the rest of this entry »

Posted by Charles in Software, Technical Communication, Web 2.0, Workflow Collaboration, wiki | Comment now »

Is India (Outsourcing) Winning?

April 29th, 2008

Getting to the gut-check level of hard truth of whether all our TechComm lives will be forever changed - Is India (Outsourcing) Winning?

Recently I’ve been examining the outsourcing market in India. Part of this came out of my extremely detailed analysis of Adobe, however I also investigated innovation in India. One further study I recently did was analyzing the STC India earnings comparison between US / North American technical communicators and India-based technical communicators. 

J Schwan, Managing Partner of Solstice Consulting just returned from a meet and greet trip overseas to India.

I visited four different potential partners yesterday. One was a smaller startup of really smart software engineers, one was essentially a sweat shop (20 programmers packed in a 12×12 room, a very hot room) and the other two were large publicly traded companies.

I’m really glad I came because on paper, the first two firms looked the same and visiting their development center proved they were very, very different.

Here’s a sketchy SWOT analysis based on my research:

Read the rest of this entry »

Posted by Charles in Online Collaboration, Technical Communication, Web 2.0, Workflow Collaboration | 6 Comments »

dotMil and dotGov TechComm: My Military Technical Communication Roots

April 28th, 2008

I came across a few letters authored in Word 2.0 from my final cruise in 1995 and it got me thinking about my roots in TechComm. Have you had any experiences which led you towards TechComm which stand out?

Yep… Everyone Has a Story…

The initial knowledge management / content wrangling that I learned prior to using specific software tools was through my time in the service in the 1990s. I would have loved tools that MadCap, Articulate and Adobe now make for that. This was even before Microsoft Word and PowerPoint were adopted!

When looking at the time spent in communication simply in my collateral, non-aircrew duties, it seems that my “part-time job” of about 40 hours a week was a Technical Communicator. Somehow I managed to fit flying into this, probably due to the seven day work week that we military folks enjoyed while being deployed. ;-)

Workflow of a Typical Aircrew Technical Communicator

While I was in the military, we didn’t have a job description of Technical Communicator however once I was out of training and ‘in the fleet’ we were required to:

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Posted by Charles in Tech Writing, Technical Communication, Workflow Collaboration, eLearning | Comment now »

dotmil and dotgov TechComm Consulting: Part 1

April 22nd, 2008

Indiana Jones & TechComm?!?

My first impression of government Technical Communicators  while in the military brought to mind that last scene in the classic film Raiders of the Lost Ark where, after the entire film’s adventures the Ark of the Covenant is being (air finger quotes) examined by top men.

Indy asks who, and the reply is the same: Top. Men.

As the film cuts away, we see the famous box holding the Ark being wheeled down the hall of a warehouse.

I tended to think of Technical Communication within the Government as being the same. Content repositories being siloed. It was hard to access and in the worst case in recent history, being responsible for the events of 9/11 according to the 9/11 Commission’s report. Agency A couldn’t communicate with Agency B in time to bring actionable information to bear, therefore… We all know the rest of the story.

How interested is the dotGov in listening to TechComm consultants?

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Posted by Charles in Software, Tech Writing, Technical Communication, Web 2.0, Workflow Collaboration | 1 Comment »

TechComm or TextComm - To Twitter or Not Pt. 1

April 18th, 2008

When Twitter first came out, I wondered if it would ever fit into the mainstream. I had no interest because, in the words of one article, people were Twittering what they had for breakfast and other complete nonsense.

I didn’t see the use for me. Why would I waste the time to Tweet (send a short Twitter message) a meal or read someone else’s Tweets. Maybe for a celebrity, but not for me.

That was until the October 2007 wildfires. Being able to receive evacuation notices and gauge the amount of progress and success of the effort was critical to all San Diegans. We were all connected. We were informed. Twitter, and the adoption by tech-savvy EMS teams made that a reality.

Being able to receive it all on my cell phone in SMS short message format was, in my opinion, priceless.

Shortly I’ll start beta testing a similar product created by a San Diego company. This Twitter successor has some greater potential in the realm of audio and pictures - MMS vs. SMS technology along with the standard Twitter features.

While this already exists in several products on the market, I know the people involved with this one so I’ll see what they have going on that’s different. There’s definitely a podcast in it somewhere.

Twitter and Blogging

It’s been long used for updating your ‘power commenters’ about a new blog post. Debbie Weil’s BlogWrite for CEOs latest blogging tip:

The way to get attention for your blog these days is to tweet your new blog post to your “followers” on Twitter.

According to Wikipedia, prominent usage of Twitter has included emergency personnel and others:

Many organizations (such as the Los Angeles Fire Department[5]) have embraced the technology and put it to use in situations such as the October 2007 California wildfires.

Prominent Twitter users include U.S. presidential candidates Ron Paul,[6] John Edwards, Barack Obama,[7] and Hillary Clinton.[8]

Higher education is also using the technology to relay important information to students in a more timely manner. Such is the case with The University of Texas at San Antonio College of Engineering.[9]

Twitter and Technical Communication

I’m gathering information about Twitter or other SMS usage with TechComm. Could you see any use for Twitter with Technical Communication? Perhaps in notifying team members on a time crunch that updates are ready to review?

Or Twitter missing a link - is it yet one more piece of technology which hasn’t quite matured enough?

Posted by Charles in Blogging, Online Collaboration, Software, Technical Communication, Web 2.0, Workflow Collaboration | Comment now »

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