Why eLearning should be your next skill set.

Just a few short months ago I had a podcast interview where I explained my interest in eLearning as a shift of my Technical Communication focus. Today I’ve been able to continue some of my research threads leading up to the Microsoft (NASD: MSFT) analysis, and it points towards further conclusive evidence that moving into Rapid eLearning was a well-timed and strategic move.

Having started years before with documentation and procedures in the military, I’m a firm believer in well structured TechComm. Working with the early RoboDemo / Captivate product team really showed me where instructional design and eLearning could go, and eLearning products now available like Articulate’s Studio 09 are one step beyond amazing.

I have felt for some time that continuing an eLearning track in my TechComm career would become more important in the years to come. Evidently Michael Hanley saw similar influences in the market when he wrote his post a few months ago: The Half-Life of the Knowledge Worker.

Michael defines a Knowledge Worker not as a TechComm, but rather…

…as anyone who works primarily with information or one who develops and uses knowledge in the workplace. (Michael sources this to Peter Drucker’s 1959 definition).

I strongly recommend checking out Michael Hanley’s seven part series on eLearning Adoption in Organizations for a clear view of how adoption of eLearning for Knowledge Workers may impact your personal TechComm.

Becoming familiar with user education aspects as well as the eLearning tools makes your technical writing more valuable. Knowing what message your content should take in a Help file or user manual in order to educate the reader is always a benefit. In the uncertain global economy these skills might just land you the next job, or allow a shifting role into user education.

Will eLearning Recession Proof Your Tech Comm Career?

In addition to his well-sourced Adoption series, further analysis and data supporting my parallel research and conclusions that eLearning is a recession proof industry:

By developing content with smaller, more flexible teams, the value proposition of e-learning has been enhanced, and the total cost of ownership has been significantly reduced.

Of particular interest to my XBox 360 eLearning research is his segment on the Playstation Generation where Michael draws similar conclusions:

This generation is in the workplace right now. It will expect to learn new skills as their careers develop using the tools that they have always learned on in the past: that is, by using e-learning.

In an update earlier this year on the subject, Michael states:

The prevailing feeling seems to be one of optimism, and that this is in fact a time of opportunity for the industry…

Yes, I’m adding another influence into my RSS Feeds.

In my previous post about LiveMesh and eLearning I continued a review that I had put on the back burner for nearly half a year. I stated that a push into the $58.5B LMS sector by Microsoft would be hard to beat at this stage. Michael’s post really crunches the data behind the HMH move.

I’m impressed with Irish lad Michael Hanley. He wraps up his yearlong investigation with a great post regarding Houghton Mifflin Harcourt’s expansion plans validating his earlier hypotheses:

Based on the level of investment one e-learning enterprise has committed to developing the industry in the medium- to long term, the market in now in a place to support the proposition that the ROI on e-learning makes sense, and generates profit.

For now I echo Michael’s sentiment that nobody seems to be watching these groundbreaking industry moves. Read his stuff.

Australia’s Learning Object Debate

Are flash based Learning Objects dead?  They sure are expensive – since 2001 the Teaching & Learning Federation (TLF) has used “AUD$123 million ….. divided by 6300 curriculum items.

That’s close to AUD$20,000 for each single (eg, Flash) TLF curriculum item,” observed Stephen Loosley

One of the comments had this to say in defense of the cost:

Using a purely economic argument in this discussion is flawed from the start because the real cost of the digital content produced by The Learning Federation is shared by the 3 million plus school children across Australia (using 2007 census data).

A $20,000 Learning Object if only ever used only once by one third of this population equates to a one-off cost of less than 2 cents per student. The reality is that the best of these objects will have a much greater rate of use and for some a longer shelf-life.

Sales of tools such as Adobe Captivate / eHelp RoboDemo brought the cost down for learning objects. Before that it was Flash programming for hours and hours. My question is one of usage. How would anyone know what the value of the content is if they can’t chart the usage statistics properly?

Sounds like a client for Articulate Online or some other LMS. What a case study. Actually, this might be a good time for the administrators to release some usage data justifying the cost of these presentations / learning objects.

It’s been a while. Kicking off today with the impact of Web 2.0 on investigative reporting.

Web 2.0 Online Collaborative Takedown: Beijing’s Gymnasts

It seems that the Chinese Olympic gymnast age issue has some new online forensic evidence that points irrefutably to the Streisand effect taking place to rewrite history within the Chinese Gymnastics statistics.

Mike Walker broke the story about He Kexin while operating under the pseudonym Stryde Hax and had this to say:

This story now is really about Internet censorship, the act of removing evidence while at the same time claiming that the evidence is wrong. For the first time I watched search records shift under my feet like sand, facts draining down a hole in the Internet.

Will this stand?

Apparently not when half the literate world researches and screen prints the cached stats…

News agencies AP and FoxNews were quick to verify the source and interview Mike Walker.

Scriptorium Launches Content-Rich Wiki

Sarah O’Keefe from Scriptorium / Palimpsest did several interesting and enlightened things. First, she gave away about thirty copies of her very cool book which I have recommended for some time. Then she commenced to launch their wiki, with a tremendous amount of content available for research, comments, and modification.

Today, we are launching wiki.scriptorium.com. Our new wiki currently includes the training content from our FM 101 (unstructured/accelerated introduction) and FM 201 (structured/introduction to authoring).

We will also add the content of our other three FrameMaker workbooks as soon as possible. Our workbook content is for FrameMaker version 7, which means that about 90 percent of it is accurate for version 8.

Articulate: Working On Releases | Revising Content

As I find the time this busy week I’ve been testing out the Articulate Online software. It appears to be a good SaaS for LMS tracking without the overhead cost, similar to the model MadCap Software has taken with their Feedback Service.

I’ll write a review later after my evaluation. As it stands, Articulate Online’s a KISS type of tool and very intuitive. I like the graphics and intuitive UX / workflow.

Cross-functional Dynamic Duo: Technical Communicators and Instructional Designers

One of Articulate’s contributors Tom Kuhlmann asks the question Is Google Making Our E-Learning Stupid?

For me, this article touches on the key requirement for revising old content to make it more relevant with the changes in reading habits we have. This is something that all of us Technical Communicators really needs to do but just can’t seem to find the time, or the budget approval in time.

This just in… Authoring Tools Still Draw Blood

In fact, just this week Bill Swallow and Tom Johnson had a key debate regarding tool usage, focusing on time savings from tools versus time spent on content. From Tom’s post:

The latest poll, “Which Authoring Tool Is Best for You?” has received nearly 600 votes from people around the world, and was discussed at length on the HATT listserv. In all this discussion, I’ve realized one thing: technical writers are passionate about the tools they use.

Bill answers within the comments and on the HATT list.

… And Back To The Rapid eLearning Dynamic Duo

My opinion is that Tom Kuhlmann has touched on one of the key reasons content needs to have a shelf life; if users are no longer understanding the dry, PDF print-based format, it’s going to cost the corporation or blended learning teams more time and money.

Therefore it seems that both the Technical Writing departments and the Online Training departments would benefit from more cross-functional workflow. A well-supported wiki or an online tool like MadCap’s Feedback Service would allow feedback at any time for changes that Instructional Designers might like to see. Of course this would be best behind the firewall and content notes safely tucked away for reasonable update cycles.

I avoid saying add team meetings for a reason; I hate them and they suck up everyone’s time. If you are having a cross-functional Dynamic Duo meeting, chief among the first topics should be updating the styles for a better flow.

Going at it the other way, I’m sure the online help files would benefit from having updated tutorials and case studies hyperlinked into them. Additionally, blog content might benefit from dissection of a case study for team-based discussion, distance learning, etc.

Articulate’s Rapid eLearning Tom Kuhlmann states:

The main point is that just because you do a course online, doesn’t mean you can’t blend the course content with offline activities.

MadCap’s Mimic 2.0 – Silverlight

MadCap released Mimic 2.0 a few months ago. Among other modifications Mimic 2.0 now allows both Flash and Silverlight output. I’ve covered Silverlight previously in this blog as an emerging technology. Even with few external feature updates I think introducing Silverlight is a strong first step for MadCap into the eLearning / LMS space. However I’m still waiting for the Mimic Product Manager’s blog…

DITA

Check out Anne Gentle’s Darwin Information Typing Architecture (DITA) reading list. Great information about structured writing and questions about implementation of DITA.

And Finally… I’d Rather Be Writing – Or Maybe Not!

Tom Johnson heads for the hills for a bit of peace and quiet amidst the musing on the Utopias and Dystopias of Communication:

The more you blog, the more people you attract through Google. The more search-engine-optimized your posts are, the more people find you. The more tweets you send, the more people follow you. The more social networks you join, the more people add themselves to your page. The better posts you write, the more people subscribe to your RSS feed.

The more content you generate – in whatever form and media – the more trackbacks and links people generate about you. The more you produce, the more emails and questions you get. You become like a content cloud – attracting Google searches.

Once again Tom’s analysis nails the issue precisely.

His post about his coworker mirrors my feelings regarding Twitter and why I’ve stayed away from Facebook, Plaxo, MySpace, and YouTube. I’m a reluctant technophobe when it comes to my own transparency online.

But the up side is so rewarding. Again, from Tom’s post Too Connected – Utopias and Dystopias of Communication:

Having a public space to write and publish my thoughts — where people actually read what I write and respond with comments or email or trackbacks — it’s motivating. My words no longer live solely in Word documents on an old hard drive, intended to be published in an obscure literary journal after months of slush pile dormancy.

My writing freely propagates around the Internet.

It freely connects with others.

Finding balance is one of those struggles that we all have in life. As you can tell from my blog, my postings are sporadic. That’s only one of the struggles I have.

Curious about what the background characters mean in the Olympics? Pick up one of these kits and teach yourself Chinese in a weekend.

Lazy me, I was doing a LinkedIn search reconnecting to old acquaintances from old squadrons I’ve been in (Shamrocks) and ran across the profile for this product.

I’ve been meaning to find a quick way to pick up kanji style languages and this looks perfect. These small word magnets are really cool. This is also going to be my hot Christmas gift this year as well since the price is only $20.

Learn Chinese Faster with IdeoLingo Word Magnets. Better Than Flashcards!

IdeoLingo® – Better Than Flashcards

IdeoLingo® is a Southern California-based company that develops fun and innovative study aids for students learning languages whose words and concepts are represented by ideograms.

These languages include but are not limited to Chinese, Japanese, and Korean.

Localizing For Dummies: Use MadCap Lingo

Of course MadCap Software has put a focus out for their localization services and their program Lingo has accolades for Chinese localization through XML.

With a strong Asian customer base, GPRO makes its technology solutions—along with the supporting documentation—available in English, simplified Chinese, and traditional Chinese versions. Since April 2008, GPRO has used the MadCap Lingo integrated content authoring and translation memory system together with MadCap Flare for content authoring and multi-channel delivery.

Where it once took up to six months to deliver a documentation project, GPRO now uses MadCap Lingo and Flare to complete the project in just one month.

Clearly Technical Communicators don’t have to learn Chinese in order to do documentation, however it’s just SO COOL that I recommend it. My philosophy is to pick up any bits of language that you can. When you’re done, IdeoLingo would even look cool on your fridge.

A Little Sight Recognition Goes A Long Way

While in the Navy, flash cards weren’t portable enough for me and my retention could have been better. Even so, while running around Hong Kong during Christmas 1994, my friends were (easily) impressed with how I was the first to find the subway, never got lost, and always found good food and cool stuff. After I got out of the Navy, sitting at the computer and crunching through exercises just didn’t fit into my time schedule. 

And then there’s my cautionary overseas travel tale… Now everyone can see how I got to be such a fan of eLearning software – cuts down on the travel hell.

Stand-up Training Culture Shock | Avoiding Gaijin Syndrome

My interest in cultural situational awareness was revived in 2000 with a last minute Fourth of July business trip to Taiwan. Those guys at Novatel Wireless must have really trusted me a lot to send me off by myself. Then again, the trip meant missing 4th of July stateside. For the millennium bash.

My favorite holiday, Fourth of July, was now a casualty of the sales contract specifics. And my status as junior man in the Applications Engineering department.

I’d watched the inflight movie Mission to Mars about seventeen times prior. This was due to my two month whirlwind onsite client support and product training tour courtesy of Novatel Wireless. They showed it again on the flight down to Taipei.

I’d never been to Taiwan but had previously been to Japan and Hong Kong. This time however, I was on my own. On my own after being picked up at midnight by one of the engineers in a Hsinchu technology park that looked like any other suburb. In a hotel that made Motel 6 look like the Hilton. With three channels on the TV and no CNN.

At least the hotel was across from the office I would be going to in the morning. 

I didn’t understand a thing anywhere. Three years before that Bill Murray movie Lost in Translation described utter culture shock I was living it for three straight days. A few books, no internet in the hotel, nothing to read or watch on TV, and no magazines in English.

Adding jet lag to that meant total sensory deprivation. My Palm V didn’t have enough juice to make a decent eBook and of course the travel charger cord was not the right type.

Of course the great thing is that GEEK is spoken globally, and the engineers I met with were really cool – even if most of the communication was one way with one guy translating. Once we got into AT command sets for the wireless modems it was like binary code between computers; we understood each other perfectly in machine language.

Of course there were no fireworks on the Fourth of July. I couldn’t even find a beer near my little Motel 6. That’s fine because by 4pm I was exhausted and crashed big time until 4am.

Things perked up after I made my way to Taipei. After a three hour bumpy taxi ride through back roads and past rice paddies I checked into a plush Starwood / Sheraton and had an hourlong shower.

Walking the city streets was amazing, and I tried my best to get lost. Blending in could have been a bit easier for me, I looked only about six inches taller than average but my surfing tan gave away my Western heritage. A deep California tan made me stick out about as much as I would have in Denmark.  

The good news was that I had learned to memorize the airport airline signage on the way out so I knew where I needed to come back to… That saved me on my return because the ticket desks were switched out as contracting airlines came and went.

I had to watch Mission to Mars yet one more time as this airline showed it on the return leg. Best thing ever, the DVD player was broken and we got to watch Mission to Mars…

Over and over and over. Three times, yes, three times in one flight.

Only just this year did I watch Mission to Mars again. I’d blocked it from my memory not unlike a traumatic train wreck it seems. I didn’t even recall the ending. Some eight years later it was surprising and pleasant, just like the first time I saw it. 

Back To The Review…

One of the IdeoLingo founders relates how the concept came about…

I experimented with several software programs but none allowed for hands-on manipulation or rearranging words and characters. Magnets seemed to be the perfect solution. I found a company to produce the magnets and asked my Chinese teacher to help me develop the initial vocabulary list.

A year later, production on these magnets began. After a quick self-tutorial of Adobe Illustrator, six proofs later and one test print, the first IdeoLingo® Chinese Magnet Kit was produced in Spring 2006.”

Free Consulting for IdeoLingo: Try PC and Flash

My recommendation for IdeoLingo might be to develop an expansion pack based on Windows, to help aid navigation of localized PC screens. Giving the tiles Windows colors would also be great marketing.

Another technical usage of these pre-existing Adobe Illustrator files might be for a Flash-based tutorial for use on a mobile phone or PDA. Something quick to enhance the study, nothing expensive. Adobe Illustrator files output to Flash, and keeping the screen size small enough to view with clarity would be simple. Keeping the same color scheme makes it easier to see in bright light, and gives a downloadable format that opens another sales channel.

IdeoLingo Analysis: KISS Rule In Force

What I find interesting is that first, this is a complete home developed product. Second, it’s cheap, portable, easy to understand. Third, the primary color usage is brilliant.

Keeping it simple, simply works in this application. There’s enough data here to navigate around Hong Kong or Taipei and count your change accurately. Plenty for a gaijin like me (yes, I know that’s a Japanese term) to get himself around and simple enough to learn on the 14 hour flight to Taiwan or other destinations.

For the price they’re asking, IdeoLingo is on my Christmas list for my more adventurous friends!

In my five part segment last year I examined how well the XBox 360 might be combined into eLearning and also Technical Communication in general over this new settop box / gaming system. Now even more aspects are becoming compelling and pushing the advantages of the Microsoft XBox 360.

“Xbox LIVE is the world’s fastest-growing online social network on TV,” said John Schappert, corporate vice president of Interactive Entertainment LIVE, Software and Services Business at Microsoft. “We doubled our membership the past two years, growing from 3 million to 6 million, and then from 6 million to 12 million.

The Old Is The New

Understand that the ‘New XBox’ is the old XBox 360 with updates. As a matter of course, I believe it’s a short step away from using Silverlight content if it’s not already doing so in this update.

Instead of revamping the hardware within the box, MSFT poured resources into programming updated content and…

…leveraged the hot trends in internet connectivity and technology.

Hot Tech Trend: New Interface Methods – Xbox Style

I’ve been researching new interface methods as a hot tech trend for 2008 and I’m not disappointed with the new XBox . New interface methods are demo’ed in the Xbox 360’s “In The Movies”. Here’s a quick clip:

Now I don’t need cable at all…!

Get this – NetFlix is in agreement to stream over 10,000 movies across the XBox 360. Very cool. I have a strong feeling that DivX has a lot to do with this revolution.

So for consumers that don’t like to pay the extra $100 for the DVR / HD package, how about a $40 antenna for local HD signal, Netflix as a Starz / Encore movie replacement, and downloading the series you like when they’re online or on DVD from NetFlix.

XBox 360: Leveraging Family Time

Karaoke takes on a new aspect with Lips – yet another social interactive game for your online and in real life (IRL) friends. The last time I was over at a friend’s house with teenage kids, we all sat around and played a trivia game which was really cool. I think it’s a great way to do the family entertainment thing, rather than the old Milton-Bradley boardgames which I still enjoy but the kids want to pass up.

Xbox 360 LIVE Party – Cheap Online Collaboration?

While there aren’t many people who aren’t on Skype, a great concept copied from Sony’s Playstation is leveraging social networking across platforms for gaming.

I’ve seem some super collaboration se.tups from HP that this could compete with on a super low cost and low-tech level. This has a potential for eLearning and Blended Learning that is way beyond the pale.

Microsoft’s XBox 360 Experience notes this about LIVE Party:

Entertainment without limits. With LIVE Party, bring your favorite games, TV shows, movies and pictures to life by sharing those experiences with friends, wherever they are around the world.

Now if I could only get my XBox fixed since it’s been down with that hardware problem since April and I’ve been too busy to call their support system back (they were down the day I called) I’ll be testing all this content.